The Spa at Mandarin Oriental, Barcelona

“I have worked with Ana / Spa Evolution for over 6 years in both pre-opening & operational projects globally. I have found her to be a true, dedicated spa business professional. With her wealth of specialist knowledge, she understands every area of the industry ranging from spa, fitness, wellness, recreation and kids club operations and development. Ana is passionate, detail oriented and exuberates energy to the wider team. I would not hesitate to recommend her.”

Andrea Lomas
Head of Group Spa Operations
Mandarin Oriental Hotel Group

Project Name:

The Spa at Mandarin Oriental, Barcelona, Spain

Area:

1,000sqm

Facility:

8 Treatment Rooms including 2 Couple Suites, Pedi:Mani:Cure Studio By Bastien Gonzalez, 12-metre Spa Lap Pool, Steam Room, Separate Men’s & Women’s Changing Areas, Relaxation Area, Fitness Centre, Spa Boutique

Project Responsibility/Service Provided:
  • Spa Management Audit
  • Fitness Facility Re-design & Equipment Recommendations
  • Inventory Cost Control Measures & Recommendations
  • Spa Management Training
  • Spa Staff Training – LQE Service Standards, Guest Journey, Brand Standards
  • Menu, SOP & Program Development (Fitness & Spa) 
  • Operating Budget Development & Recommendations (Spa & Fitness)
  • Spa Retail Overhaul
Completion:

June 2016

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